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Suite of software solutions to manage customer contact centers, including IVR, predictive dialing, analytics, CRM, surveys, and more. Call monitoring software includes screen capture, logging, liability recording and on-demand recording. Helps capture, investigate, and manage cases. By combining this unified desktop view with other call center management features, our call center software solution lets agents reduce the length of calls and increase first-call resolutions.

Marketing automation software with call tracking, virtual receptionist, voice broadcasting, virtual call center, and call recording. With IT service management best practices built right in, Remedyforce automates your service desk processes.

Real-time data is displayed in an easy to read format so contact center managers have the right resources to make smart decisions. Clients include the GSA, Health Canada, Burberry, States of Pennsylvania, Nevada and many more.

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